Website Privacy Policy

Data Collection and Usage

At Elqo, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

Application data includes:

  • Voice recordings during practice sessions
  • Transcripts and derived performance statistics such as words per minute, filler words, and scores
  • Account information (email, username)
  • Usage analytics to improve our service

Website data includes:

  • Pages viewed, links clicked, IP address, device and browser type, referrer
  • Cookies and similar technologies for analytics and preferences
  • Form submissions, newsletter sign ups, and support messages

Consent To Recording

You choose when to record. Starting a session is your consent for us to capture and process audio and create a transcript. You can stop recording at any time. This applies to the app, not general website browsing.

Data Storage and Security

Your data is stored securely using encryption in transit and at rest. Voice recordings are processed in real time and stored in secure cloud storage. We use access controls and activity logs. Recordings and transcripts are stored for the duration of your account unless you request deletion.

Data Retention

We keep your recordings, transcripts, and derived statistics while your account is active. If you delete your account or ask us to delete items, we remove them from our systems and instruct our providers to do the same, subject to backup and legal limits. Website analytics and logs may be kept for up to 24 months, then deleted or de identified.

Third Party Processing

To provide AI powered feedback and run our website, we use third party services. These providers may process data in Australia and overseas, including the United States, the European Union, and Singapore. We require them to protect your information and use it only to deliver services to us. Some vendors may retain limited logs for security and operations.

Cookies and Tracking

We use cookies and similar technologies on the website for core functions and analytics. You can control cookies in your browser settings. If you are in a region that requires it, you may see a cookie banner with choices.

Notifiable Data Breaches

If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion of your data
  • Export your data
  • Withdraw consent at any time

You can also unsubscribe from marketing emails at any time.

Contact Us

As this is a beta, we may update this policy as the product evolves. If you have questions or would like to exercise your rights, contact info@elqo.app

Last updated: 19 August 2025